FAQ

What types of products does Creeva offer?
Creeva is a luxury lifestyle brand that specializes in home and loungewear essentials. Their product range includes high-quality bathrobes, bath towels, face towels, and loungewear sets. All products are designed with comfort, softness, and durability in mind, making them perfect for both everyday use and indulgent relaxation. Whether you're stepping out of the shower or winding down after a long day, Creeva provides stylish and functional options that elevate your daily routine.

What types of products does Creeva offer?
Creeva is a luxury lifestyle brand that specializes in home and loungewear essentials. Their product range includes high-quality bathrobes, bath towels, face towels, and loungewear sets. All products are designed with comfort, softness, and durability in mind, making them perfect for both everyday use and indulgent relaxation. Whether you're stepping out of the shower or winding down after a long day, Creeva provides stylish and functional options that elevate your daily routine.

What materials are used in Creeva products?
Creeva emphasizes using 100% cotton in most of its products, including bathrobes and towels. Cotton is known for being soft, breathable, and highly absorbent—qualities essential in loungewear and bath linen. The brand also experiments with textured weaves like popcorn and terry for unique aesthetics and functionality. This commitment to quality materials ensures that every product offers a luxurious feel while being long-lasting and easy to care for.

Are Creeva’s bathrobes suitable for both men and women?
Yes, Creeva offers a variety of unisex bathrobes that cater to both men and women. These robes come in different sizes (typically S, M, L, and XL) and color options to suit various preferences. The robes are designed to provide a comfortable fit for all body types, with features like front pockets, tie-up belts, and shawl collars for a cozy and functional experience.

Orders & Shipping

Do you offer free shipping?
Yes, Creeva provides free shipping on all prepaid orders.

How can I track my order?
After placing an order, you will receive a confirmation email with tracking details once your order is dispatched.

What is the estimated delivery time?
Delivery times may vary based on your location. Typically, orders are delivered within 5-7 business days.

Returns & Exchanges

What is your return policy?
Creeva offers a 14-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days of delivery.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact Creeva's customer support through the contact form on their website.

Payments

What payment methods are accepted?
Creeva accepts various payment methods, including credit/debit cards, net banking, and UPI for prepaid orders.

Is Cash on Delivery (COD) available?
Currently, Creeva offers free shipping on prepaid orders. For information on COD availability, please refer to their payment options during checkout.

Are Creeva’s bathrobes suitable for both men and women?
Yes, Creeva offers a variety of unisex bathrobes that cater to both men and women. These robes come in different sizes (typically S, M, L, and XL) and color options to suit various preferences. The robes are designed to provide a comfortable fit for all body types, with features like front pockets, tie-up belts, and shawl collars for a cozy and functional experience.

Orders & Shipping

Do you offer free shipping?
Yes, Creeva provides free shipping on all prepaid orders.

How can I track my order?
After placing an order, you will receive a confirmation email with tracking details once your order is dispatched.

What is the estimated delivery time?
Delivery times may vary based on your location. Typically, orders are delivered within 5-7 business days.

Returns & Exchanges

What is your return policy?
Creeva offers a 14-day hassle-free return policy. If you're not satisfied with your purchase, you can return it within 14 days of delivery.

How do I initiate a return or exchange?
To initiate a return or exchange, please contact Creeva's customer support through the contact form on their website.