Refund policy

Creeva Return & Refund Policy

At Creeva, we want you to shop with confidence. If something isn’t right, we’re here to make it right. Our return & refund process is simple, customer-friendly, and transparent.

Please read the product details carefully before placing your order.

1. Wrong Item / Damaged Product / Incorrect Size / Incomplete Product / Manufacturing Defect

If you receive your order in any of the above conditions, we’ll be happy to send you a replacement.

Steps:

  • Contact us within 24 hours of delivery via WhatsApp 📱 +91 8376833330

  • Share clear pictures and/or video of the issue.

  • We’ll arrange a return pickup for you.

Important:

  • Products must be returned in original packaging, with price tags, labels, barcodes, warranty card, user manual, invoice, etc.

  • Return packages should be securely packed to avoid further damage during transit.

  • All returned items go through a quality check to confirm the issue is from our side and not due to misuse.

  • If any parts are missing, we will send the missing parts after verification.

2. Didn’t Like the Product / Size Not as Expected / Changed My Mind

We strive to deliver the best quality, but we understand preferences can vary.

  • Products must be unused, in original packaging, with all tags, barcodes, labels, and documents intact.

  • Items must be securely packed for return transit.

  • If the product is not in original condition, the return will be rejected and shipped back at your cost.

  • Return requests must be made within 7 days of delivery.

Note: Due to hygiene reasons, towels are non-returnable and non-exchangeable.

3. Refunds

  • For prepaid orders, refunds will be reversed to the original payment method.

  • For COD orders, you’ll need to share your bank account details.

  • For order returns, the applicable return charges (as incurred) will be deducted from the order amount.

  • Refunds may take 5–7 working days to reflect in your account, depending on your bank.

4. DIY Kits

If you have started using the Do-It-Yourself (DIY) kit, it will not be eligible for return or exchange. Only unused kits with all parts intact can be returned as per the above policies.

5. Order Cancellation

  • Contact us on WhatsApp 📱 +91 8376833330 within 4 hours of placing the order to cancel without any cost.

  • Once the order is dispatched, it cannot be cancelled.

  • For late cancellations (before dispatch), a 10% deduction will apply as return shipping cost + 3% payment gateway fee for prepaid orders.

6. Custom Orders

Custom-made products (made on special request) are non-returnable, non-cancellable, and non-exchangeable. They can only be replaced if damaged or incorrect, provided you email us within 24 hours of delivery with photos/videos of the issue.