Terms of service
Terms of Service
Last Updated: October 27, 2026
Overview
This website is operated by CREEVA. Throughout this website, the terms “we,” “us,” and “our” refer to CREEVA. We provide this website, including its information, features, tools, products, and services, subject to your acceptance of these Terms of Service and the policies referenced here.
By visiting our website, browsing our products, creating an account, or making a purchase, you agree to these Terms of Service, together with our applicable policies, including our Privacy Policy and Refund Policy. These terms apply to all website users, including visitors, customers, merchants, vendors, and content contributors.
Please read these terms carefully before using our website. If you do not agree with these terms, please do not access or use our website or services.
We may introduce new features, tools, or services from time to time. These will also be subject to these Terms of Service. We may update these terms by publishing a revised version on this page. Please review this page periodically for changes. Continued use of the website after revised terms are published constitutes acceptance of those changes, to the extent permitted by applicable law.
Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer our products and services.
Section 1 – Online Store Terms
By using this website, you confirm that you are legally eligible to enter into a binding agreement under applicable law. If you are a minor, you may use the website only with the involvement and consent of a parent or legal guardian, where required by law.
You may not use our products or services for any unlawful or unauthorized purpose. You must comply with all applicable laws and regulations, including laws relating to intellectual property.
You must not introduce viruses, malicious code, or other harmful technology that could affect our website, services, or other users.
We may suspend or terminate access to our services if you materially violate these terms, subject to applicable law.
Section 2 – General Conditions
We reserve the right to refuse or restrict service where reasonably necessary, subject to applicable law.
Content you submit through our website, excluding payment-card information, may be transmitted across networks and adapted to meet technical requirements. Payment information is handled by applicable payment providers using security measures designed to protect it.
You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any part of our website, services, or website content without our prior written permission, except where permitted by law.
Section headings are included for convenience and do not affect the interpretation of these terms.
Section 3 – Accuracy of Information
We aim to keep the information on our website accurate, complete, and up to date. However, product descriptions, availability, pricing, promotions, and other content may occasionally contain errors or omissions.
Website content is provided for general informational purposes and should not be treated as the sole basis for decisions where more specific information is needed.
We may update website content at any time. Where required by law, we will take appropriate steps to correct material errors and communicate relevant changes to affected customers.
Section 4 – Modifications to Services and Prices
Product prices, offers, and availability may change from time to time. Any change will apply subject to applicable law and the terms of an order already accepted by us.
We reserve the right to modify, suspend, or discontinue any part of our website or services. We will honour existing customer rights and obligations as required by law.
We will not be responsible for losses arising from service changes to the extent permitted by applicable law.
Section 5 – Products and Services
Certain products may be available exclusively through our online store and may be available in limited quantities.
We make reasonable efforts to display product images, colours, materials, and descriptions as accurately as possible. However, the appearance of colours may vary depending on your device, screen settings, and display quality.
Product descriptions, specifications, prices, and availability may be updated from time to time. We reserve the right to discontinue products or limit quantities where reasonably necessary, subject to applicable law.
All returns, exchanges, refunds, and related requests are governed by our Refund Policy:
We aim to provide products and services that meet the descriptions and quality standards stated on our website. Nothing in these terms excludes any rights or remedies available to consumers under applicable law.
Section 6 – Orders, Billing, and Account Information
We reserve the right to review, refuse, or cancel an order where reasonably necessary, including where there is suspected fraud, unauthorized activity, a pricing or listing error, or a violation of these terms. Any cancellation, refund, or related action will be handled in accordance with applicable law.
We may limit quantities purchased per customer, household, account, or order where necessary to prevent misuse or unauthorized resale.
If we modify or cancel an order, we will make reasonable efforts to notify you using the contact details provided at checkout.
You agree to provide accurate, complete, and current billing, shipping, account, and contact information. Please update your details when they change so that we can process your orders and contact you when necessary.
Order confirmation does not necessarily mean that an order has been finally accepted. Where applicable, we may contact you to verify order details before processing.
For information about returns and refunds, please refer to our Refund Policy.
Section 7 – Optional Third-Party Tools
We may provide access to tools or services operated by third parties. We do not necessarily control or monitor these tools.
Such tools are provided subject to the terms and conditions of their respective providers. Before using them, you should review the applicable terms and privacy practices.
Your use of third-party tools is at your discretion and subject to applicable law. We may introduce additional tools or features in the future, which will also be subject to these Terms of Service.
Section 8 – Third-Party Links
Our website may contain links to third-party websites, products, or services.
These websites are operated independently of CREEVA, and we are not responsible for their content, availability, accuracy, or practices unless required by law.
Visiting a third-party website or making a purchase through it is subject to that provider’s terms and policies. Please review those policies before sharing information or completing a transaction.
Questions, claims, or complaints relating to third-party products and services should generally be directed to the relevant provider, without affecting any rights you may have under applicable law.
Section 9 – User Comments and Submissions
If you submit reviews, feedback, suggestions, ideas, photographs, or other content to us, you confirm that you have the necessary rights and permissions to share that content.
By submitting content, you grant CREEVA a non-exclusive, royalty-free licence to use, reproduce, publish, display, adapt, and distribute it for purposes related to our business, marketing, and services, subject to applicable law and our Privacy Policy.
You remain responsible for the content you submit. Your submissions must not infringe intellectual property, privacy, or other legal rights, and must not contain unlawful, abusive, misleading, or harmful material.
You must not impersonate another person, use misleading contact details, or submit malicious code through our website.
We may review, moderate, or remove content that violates these terms or applicable law. We are not obligated to publish every submission or respond to every comment.
Section 10 – Personal Information
Your submission of personal information through our website is governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information is collected, used, stored, and handled.
Section 11 – Errors, Inaccuracies, and Omissions
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors and update information where appropriate. If an error affects an order, we will take appropriate action in accordance with applicable law, including communicating with affected customers and arranging any required cancellation or refund.
We are not required to update every item of information unless required by law. The absence of a specific update date does not mean that all information on the website has been recently reviewed.
Section 12 – Prohibited Uses
You may not use our website or its content:
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For any unlawful purpose or to encourage unlawful activity.
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To violate applicable laws, regulations, or third-party rights.
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To infringe intellectual property rights.
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To harass, threaten, abuse, defame, or discriminate against others.
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To submit false, misleading, or fraudulent information.
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To upload viruses, malware, or other harmful code.
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To collect or misuse another person’s personal information without authorization.
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To send spam, conduct phishing, or engage in unauthorized scraping or data collection.
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To interfere with website security, functionality, or availability.
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To circumvent security measures or access systems without authorization.
We may restrict or terminate access where we reasonably determine that a user has violated these terms, subject to applicable law.
Section 13 – Disclaimer of Warranties and Limitation of Liability
We work to keep our website available, secure, and functional. However, we do not guarantee that access will always be uninterrupted, error-free, or available at all times.
To the extent permitted by applicable law, our website and services are provided on an “as available” basis. We do not guarantee that every website feature will always operate without interruption or that every technical issue will be resolved immediately.
To the extent permitted by law, CREEVA will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights, statutory remedies, or liability arising from circumstances for which exclusion is prohibited by law.
Section 14 – Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless CREEVA, its affiliates, employees, officers, agents, contractors, and service providers against third-party claims, losses, or reasonable legal expenses arising directly from your unlawful use of our website, your infringement of third-party rights, or your material breach of these terms.
This provision does not apply to the extent a claim arises from CREEVA’s own unlawful conduct or where such an allocation of liability is prohibited by law.
Section 15 – Severability
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable, that provision will be limited or severed to the extent necessary.
The remaining provisions will continue to apply, provided that this does not conflict with applicable law.
Section 16 – Termination
These Terms of Service remain effective until terminated by you or us.
You may stop using our website at any time. Any obligations or liabilities incurred before termination will continue to apply where appropriate.
We may suspend or terminate your access if you materially violate these terms or engage in unlawful activity, subject to applicable law.
Termination does not affect rights, refunds, remedies, or obligations that have already arisen or that must continue under applicable law.
Section 17 – Entire Agreement
These Terms of Service, together with the policies referenced on our website, govern your use of our website and services.
They replace prior versions of these terms concerning the same subject matter, except where a separate agreement or applicable law provides otherwise.
If any provision is unclear or conflicts with applicable law, it will be interpreted and applied to the extent legally permitted.
Section 18 – Governing Law
These Terms of Service are governed by the laws of India.
Any dispute arising from the use of our website or services will be handled by the appropriate courts or authorities in accordance with applicable law. Nothing in this section limits any consumer rights or remedies available under Indian law.
Section 19 – Changes to These Terms
We may revise these Terms of Service from time to time to reflect changes to our business, website, services, or legal requirements.
The latest version will be published on this page with an updated revision date. Please review this page periodically.
Your continued use of our website after updated terms are published will be subject to the revised terms to the extent permitted by applicable law.
Section 20 – Contact and Customer Grievances
If you have questions, concerns, or complaints regarding these Terms of Service, your order, or our services, please get in touch with us using the details below.
Brand: CREEVA
Email: contact@softeksurya.com
Website: www.creeva.in
Grievance Officer: PLOT No 9 NEW, I P Colony, Block F, DLF Industrial Area, Sector 32, Faridabad, Haryana 121003
Designation: Manager
Grievance Email: contact@softeksurya.com
Contact Number: +91 83768 33330
We will acknowledge and address consumer grievances within the timelines prescribed by applicable law.
For returns, exchanges, and refunds, please refer to our Refund Policy.
