Shipping policy
Effective Date: 4th September 2023
Thank you for shopping at Creeva! We are committed to providing you with a seamless and enjoyable shopping experience. Please take a moment to review our shipping policy to understand how we handle the delivery of your orders.
1. Shipping Methods and Options
We offer various shipping methods and options to cater to your needs:
- Standard Shipping: Our default shipping option, which typically takes 7 business days for delivery.
- Expedited Shipping: For faster delivery, choose this option for delivery within 3-4 business days.
- International Shipping: We offer international shipping to select countries. Delivery times may vary based on the destination.
2. Shipping Costs
We Provide free shipping across all over India. If you live outside of India, we may charge some shipping cost.
Shipping costs are calculated based on the following factors:
- The shipping method selected.
- The weight and dimensions of the products in your order.
- Your shipping address.
You can view the shipping cost for your order during the checkout process before making a payment.
3. Order Processing Time
We strive to process and ship orders as quickly as possible. Please allow at least 3 business days for order processing before your order is shipped. Orders placed during weekends or holidays may experience slight delays.
4. Tracking Your Order
Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your shipment online through our website or the carrier's website.
5. Delivery Timeframes
Delivery times may vary based on your selected shipping method, your location, and other factors. While we make every effort to meet the estimated delivery times, please note that they are not guaranteed. Delays can occasionally occur due to unforeseen circumstances or carrier issues.
6. Shipping Restrictions
Please be aware that we may not be able to ship certain products to specific locations due to legal restrictions or shipping carrier limitations. If you encounter any issues during the checkout process related to shipping restrictions, our customer support team will be happy to assist you.
7. Address Accuracy
It is crucial to provide accurate shipping information during the checkout process. We cannot be held responsible for any delays or delivery issues resulting from incorrect or incomplete shipping information. Please double-check your shipping address before finalizing your order.
8. Lost or Damaged Packages
If your order is lost or arrives damaged, please contact our customer support team as soon as possible. We will work diligently to resolve the issue and ensure you receive your order or a replacement.
9. Returns and Refunds
For information about our return and refund policy, please refer to our dedicated Return Policy page on our website.
We appreciate your business and trust in Creeva. We are committed to providing you with high-quality products and reliable shipping services. Thank you for shopping with us!
