Your Questions, Answered
Everything You Need to Know About CREEVA
Find answers to common questions about CREEVA products, materials, orders, shipping, returns, exchanges, and payment options. Whether you want to learn more about our bathrobes and towels or need help with your order, you’ll find the information you need below.
What types of products does Creeva offer?
Creeva is a comfortwear and lifestyle brand offering thoughtfully designed products for everyday comfort and relaxation. Our product range includes premium bathrobes, bath towels, face towels, towel sets, and loungewear. Each product is designed with comfort, functionality, quality, and everyday use in mind. Whether you are stepping out of the shower, relaxing at home, or winding down after a long day, Creeva products are made to bring more comfort to your daily routine.
What materials are used in Creeva products?
Creeva uses quality fabrics, with 100% cotton being a key material across many of our bathrobe and towel collections. Cotton is soft, breathable, comfortable, and highly absorbent, making it well-suited for bath linens and comfortwear. We also explore different textures and weaves, including terry and popcorn textures, to offer a balance of comfort, functionality, and distinctive design.
Are Creeva bathrobes suitable for both men and women?
Yes. Creeva offers a range of unisex bathrobes designed for both men and women. Our bathrobes are available in different sizes and colours, depending on the product. Features such as front pockets, tie-up belts, and comfortable collars are designed to make our bathrobes practical and comfortable for everyday use.
Do we offer free shipping?
Yes. Creeva offers free shipping on prepaid orders.
How can I track my order?
Once your order has been dispatched, you will receive an order update with the available tracking details. You can use the tracking information to follow your shipment until delivery.
What is the estimated delivery time?
Delivery times may vary depending on your location and other factors. Orders are typically delivered within 5 to 7 business days.
What is Creeva's return policy?
Creeva offers a 14-day return policy. If you are not satisfied with your purchase, you can request a return within 14 days of receiving your order, subject to the applicable return conditions.
How do I initiate a return or exchange?
To initiate a return or exchange, don't hesitate to get in touch with Creeva's customer support through the contact form on our website. Our team will guide you through the process and provide the necessary information.
What payment methods does Creeva accept?
Creeva accepts multiple payment methods, including credit cards, debit cards, net banking, and UPI for prepaid orders. Available payment options may vary depending on your order and location and will be displayed during checkout.
Is Cash on Delivery (COD) available?
COD availability may vary by product and delivery location. Please check the available payment options during checkout to see whether Cash on Delivery is available for your order.
